Customer Testimonials
Overall wonderful experience. Good price for the perfect car. Honest and clear communication. The car was clean and ready and it was a fast and smooth transaction. Other dealerships fell far short.
Edna Lee Gonzales was a great person to deal with. She was on top of every little question we had and made sure we had answers immediately. She made our process of purchasing a Tacoma so easy. I've never experienced that kind of hospitality from a salesman before. She sets the bar for how customers should be treated!!! As long as she work there, Toyota of Merrillville will always have our business.
Saw a great deal on a 2017 Mazda CX-9. I reached out via the website and received a call back within a timely manner from Amelia Lara. When I came to see the car, she already had it prepped in the garage to show me around and sent me on a test drive. Amelia provided excellent service and went above and beyond in a no pressure sales strategy that I greatly appreciated. She ensured I got the best price and interacted with my 5 year old son, which we really appreciated. From start to finish, the entire buying process was quick and ...
Just bought a 2017 Mazda CX-9 and Amelia was helpful and responsive every step of the way. She didn’t put me in a high pressure sales situation, ensured that I got the best price and engaged with my 5 year old son and went as far as getting my son a snack from the vending machine as we are a cashless family. With that being said, Amelia went above and beyond and we will certainly be looking her way again when it’s time to upgrade our cars again!
Chuck in the parts department provided excellent customer service. I needed a new battery for my remote and he was courteous, knowledgeable and efficient. I will be back for my next service.
It was great . The wait wasn't bad at all.In fact I didn't mind waiting at all.
I drove 2.5 hours out of state to look at/purchase a vehicle at Toyota of Merrillville in May of 2020. I had researched the vehicle (used) and the price and condition led me to drive that far. I had also researched the dealership and did have some concerns. I had read about the window etching upcharge as well as to be leery of the finance guy Ron Eckert. I dealt with salesman Courtney Hynes who I understand handles most of the online sales for the dealership. He was very laid back and friendly. This was pretty early on in the Covid ...
I drove 2.5 hours out of state to look at/purchase a vehicle at Toyota of Merrillville in May of 2020. I had researched the vehicle (used) and the price and condition led me to drive that far. I had also researched the dealership and did have some concerns. I had read about the window etching upcharge as well as to be leery of the finance guy Ron Eckert. I dealt with salesman Courtney Hynes who I understand handles most of the online sales for the dealership. He was very laid back and friendly. This was pretty early on in the Covid ...
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