Customer Testimonials
Had a great experience shopping for a used vehicle here. Definitely recommend talking to Mitch from sales. Finance department was great as well. If you’re looking for a new or used car, shop here, you won’t be disappointed.
I want to say thank you to Josh for making feel like a VIP. Taking care of me on the holiday weekend and hooking me up with a beautiful ride to still visit family. To the mechanic that fixed my car in a timely manner for what needed to be done. As to the rest of team,you make the sales on buying new cars.
Edna was very knowledgeable about the cars and didn’t pressure us to buy something we didn’t want. She was very patient and friendly
Edna Lee was so great to work with! She helped us find the perfect vehicle for our family! 😊
My name is Maria and I had a wonderful experience with Toyota in purchasing my new vehicle, a 2016 Jeep Cherokee Laredo. Edna Lee Gonzalez made the purchase very easy and wonderful experience for me. I will definitely come back if I ever need to purchase another vehicle. Edna was very nice and wonderful.
Great dealership. These guys are the nicest people to deal with! No high pressure sales…they just take care of you! Demetrios Volikas is the best!
I have been looking for months for a vehicle in my price range that would meet my families needs. Chad Foster was wonderful at Toyota of Merrillville helping me get into a perfect fit for my family. He was so friendly and kind and went over alot of new features that I had not had before making the transition in my new ride easy. Definitely recommend going to Toyota of Merrillville to find the car that best suites you!
We had my mom's and my cars serviced here. After multiple calls to various locations, we settled on Toyota Merrillville. We were able to get appointments right away, which was as a huge help. Rick was very approachable despite how busy he was manning phones and helping others. After that, we texted and spoke with Dan Godinez, who was the service manager we dealt with both vehicles. Dan has excellent communication skills. He also has an impressive command of technology because he sent us videos of the inspection which assured me that spending the $4,000 for repair was a good ...
Mitchell Mathis is the man. Took excellent care of my brother and I’s first car purchase!
Smoothest and best experience purchasing a car. We put the car on hold and everything was ready when we got there. Demetri was our sales person and made it very comfortable. He was personable and gave us specific information regarding the vehicle. No pressure whatsoever. Aron assisted us with the financing and was great to talk to. Very detailed and down to earth. These 2 made the experience for us. We will recommend this location and these associates to all of our friends and family. Thank you!
The best Toyota dealer in the area! Super easy to work with, helpful, and best of all pressure free. Chris in sales is extremely helpful and makes sure you are well informed about the features of the vehicle and know how to use them. Courtney in finance was fast and easy to work with. The staff is always super friendly and very helpful. Will definitely return for my next vehicle purchase!
Awesome service. Was having a worrisome mechanical problem with my vehicle while visiting from out of town. I needed to get it in quickly before long drive with family. Jeremy from Service was extremely accommodating to get me in even though their service schedule was booked. The other “local” and closer Toyota Dealership had already told me a strong no. Jeremy took care of the situation the best I have ever experienced!
Thank you Toyota of Merrillville. We love our 2023 Toyota Tacoma. A Big shout out to Edna Lee for finding the Tacoma I have always wanted. The Tacoma came 2 weeks earlier than expected. What a nice surprise.
This place was a really great experience after a really terrible day of car buying. Chad Foster took care of us and gave us excellent, personal, quality, service throughout and made sure we were happy with our purchase and it was a deal that worked for my finances overall great experience and will be coming back for any other car purchases
Edna Lee made the car buying process absolutely seamless! A friendly face greeting me at the door and a willingness to help meet all of my expectations! Would definitely recommend Toyota of Merrillville and Edna Lee to anybody!
Buying a certified pre owned Toyota here was a great experience from beginning to end! My salesman Chris was wonderful, and very professional. He listened to me when I told him what I was looking for. I never felt pressured to buy something I didn’t want or need. I got an excellent price for the Rav 4 that I ended up choosing, and I couldn’t be more pleased! Chris and Toyota of Merrillville have most certainly earned a repeat customer!
Grant was awesome to deal with. I would buy again from this dealer. No hassle and a pleasant experience! Love my new car! Thank you
Great service Thanks
Just want to give a high 5 to Edna lee Gonzalez . She's very helpful, accommodating and seeks to please the customer 100%. Will definitely recommend seeing her if your looking for a vehicle .
(Translated by Google) I want to thank Edna Lee Gonzalez for her excellent work and for helping me choose an excellent car, her attention was 100% excellent, her treatment of me and my family was the best. Thank you Edna Lee for giving us confidence and for your excellent work. (Original) Quiero agradecer a Edna Lee Gonzalez por su exelente trabajo y por ayudarme a escoger un exelente auto, su atención fue 100% Exelente, su trato hacia mi y mi familia fue el mejor Gracias Edna Lee por brindarnos confianza y por tu exelente trabajo.
I recently bought a new Camry from Toyota of merrillville, and I would highly recommend Edna Lee she was my salesperson and she was phenomenal! Great experience
I want say thank you to Edna Lee for an amazing car buying experience It was such a pleasure my Dad and I actually had a great and fun time.
Recently purchased a vehicle from Toyota of Merrillville. I had the pleasure of working with Grant, he was great. Had a very good experience.
Mitch Mathis was great to work with purchasing my ‘22 Camry. Was eager to sell and answered all my questions promptly. Above all got me a lower interest rate than most dealerships I went to before. Thanks
Recommend this dealer to anyone either purchasing or needing repairs done. We are from Wisconsin and our car died in Indiana they were able to take the car in, diagnose and repair all within a day. Thank you, Angelina, for your sense of urgency and communicating to us with updates regarding our vehicle's repairs.
Purchased a 2023 Camry Hybrid with Chris Shah. He was very helpful and patient with any questions I had. Very happy with the interactions with Chris and the team.
Edna Lee was very knowledgeable and great to deal with. I would highly recommend seeking her out. Love our new Highlander!
I went to Toyota in Merrillville, because I was in need of a new car. Edna Lee helped me out so much. She was very clear on my options & didn’t make me feel pressured. I haven’t worked with someone like Edna Lee in a long time. I felt very comfortable talking to her what my needs were in finding a new car. I would highly recommend Edna Lee to anyone that is shopping for a new car
Miss Edna Lee went above and beyond my expectations when i bought my RAV4. I know exactly who to go to the next time i decide to buy another vehicle! She was super professional and accommodating as well, go Edna, you rock!!
I just want to give a shout out to Dan in the service dept. This guy made my day and helped me out with a problem I had without hesitation! Awesome guy, and just for his kindness they will be getting my business from here on out. Thanks Dan!
Awesome customer service thanks M.J. and Ron I'll be sure to recommend yous to everyone! Thanks again!
The people I encountered were all very nice. But I will say that the waiting room lounge was VERY much lacking. Would be nice to have a little area for kids to play…a way better coffee, water, and snack area. Those little touches wouldn’t go unnoticed. Other dealerships in the area go the extra mile with this and it’s great. I’m also sure the employees would appreciate it.
What a great experience! It was a pleasure working with Demetrios and Ron. They both made the car buying experience so easy for me. I would highly recommend buying a car from Toyota of Merrillville. I love my new car and I love this dealership! Thanks guys!
I bought a Toyota Sienna today and worked with Mitch and Courtney. I love the vehicle, it was perfect my expanding family. Mitch was so great to work with especially with me coming from out of state. Nothing felt pushy. He seemed family oriented and even put in my carseat bases! Excellent experience overall.
Thank you for your patience, knowledge, and attitude. Mitch you are a master of your craft.
My wife and I went in April 2023 and worked with Chris in Sales. My wife found the car she wanted in the color she wanted and it was super clean even though it was a 2020. It really looked brand new including the engine area that looked brand new. We negotiated a price for our trade in and the 2020 car and had were done in record time. The sales manager was helpful in getting us the deal we wanted. Finally the finance manager helped us get all the paperwork done and financing set with a good deal and interest rate. The ...
All I can say is I will never purchase a vehicle elsewhere! Grant our sales guy was on top of everything making sure we got the best deal. Grant even surprised my daughter with putting her car in the showroom with a bow! Also a huge thank you to Ron the finance guy! Best experience in purchasing a car!
Grant was great! Very helpful
Our servicer was Chad Small/521. He was perfect!! He was polite courteous and prompt. How Could you ask for more.
Excellent dealership just bought our 3rd Toyota from Toyota of Merrillville and couldn’t be happier Thanks John, Grant, Ron, and Courtney… for everything, it was a pleasure working with you on this purchase.
Great experience with MJ on the phone; we were buying all the way from northeast Iowa. He not only answered numerous calls and questions, but also took photos of the truck for us, and measured the length and width to see if it would fit in our garage! Equally helpful and efficient in person, not to mention in general just a very pleasant guy 🙂 Aaron the finance guru had us in and out in minutes, also incredibly efficient. Overall, a great experience!! Oh, and MJ even trained my husband on all the fancy features and synced his phone for him!
Grant went above and beyond ! An attention to details and to my needs at all time! We will be back!
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Best service in town. Won’t take my car anywhere else. Service department is run like a well oiled machine.
David in the service department does a great job. I really appreciate the follow up he did when helping me with my warranty claim.
I recently bought a 2020 Corolla from them, and I had a great experience! John initially introduced me to the car and was very friendly. Fun guy to talk to and made me feel comfortable, and I enjoyed my first experience at this dealership. The next day I came back and Grant was the salesman who helped me. He was really fun to talk to as well, and was very helpful when talking about purchasing the car. The finance manager I didn't catch his name, but he was also very persistent in helping make the car work out for me ...
David O was a polite young man who took care of my needs in a timely manner!
I very unexpectedly had major car issues while driving through the Merrillville area. As my car struggled with its final miles before “near death” in the parking lot, Dan G (Service Department/Advisor) quickly addressed my panicked phone call and advised me how to get safely and swiftly to the dealership. Dan G. and the service team (shout out to the tech and mechanic Henry B.) were professional, transparent and quick at taking a look at the car and giving me all the options. This included reaching out to Enterprise for a rental in case the car couldn’t be ...
My service advisor David was a pleasure to work with
Great place to purchase a vehicle! Edna Lee addressed every need that my wife and I had, and we couldn't have been happier with our car buying experience! Very smooth process, quick, efficient, and very responsive! Thank you Edna Lee, Ron in Finance, and staff of Toyota of Merrillville! You helped me make my wife's dream car come true!
We just purchased one of our dream car, a Lexus to be exact thanks to one of the best staff member Edna Lee G. Who walked us through this process with ease. We were so comfortable with Edna and also confident in making our decision on our vehicle, I highly recommend for anyone who is looking to purchase a vehicle, come to Toyota of Merrillville and don’t forget to ask for Edna Lee…👍🏽
Had a fantastic experience purchasing my new Tacoma. Demetri had the patience of a saint, and after multiple test drives, helped me with the details of the truck I chose. I would highly recommend Demetri and Ron (finance) for anyone’s new vehicle purchase.
Picked up my new Highlander today … Very impressed with the dealership and Edna Lee was a fabulous salesperson !!! Highly recommend her !!!
So after years of driving old cars that needed maintenance biweekly, I decided to buy a new one. Started online looking at inventory, and after inquiring about a new 2022 RAV4, I was directed to my new friend Mitch Mathis. After being invited in and meeting rest of the fantastic staff, I was given the opportunity to go over the details and paperwork for the vehicle. After the deal was made and months of having the vehicle, Mitch was still there to help me with anything I needed or had questions about. Great place to go for new cars even on ...
Josh in the service department is the most positive soul I’ve ever had the pleasure of meeting. Very polite and professional!
I want to thank Edna Lee Gonzalez on our recent vehicle purchase. We were looking for an affordable used car for our brand new driver at home. Edna Lee helped us look for one that we were comfortable with. She is very professional and kind. We will be back for another vehicle soon. A special shout out to Courtney in finance! Very nice and professional at what he does.
David Orzechowicz is the GOAT of service advisors.
Chad was the person who has worked with me on my last several visits. He is patient, thorough in his explanations and delivers excellent customer service!! It’s because of him I continue to bring my Sienna to Toyota for all my needs. Highly recommend service with Toyota and Chad!!
Josh Senovic was extremely helpful when my Prius needed a head gasket replaced. His recommendations were trustworthy and he communicated the progress of the repair well. I would definitely seek him out for future repairs.
I’ve always had good experiences as a customer. In particular, Rick “the reluctant hugger” Shaver in service has always been direct and honest with me in regards to the needs of my vehicle. Never pushy. Always professional.
Josh was a great help in the service department! When I had warranty work done on my truck Josh kept me updated every step of the way. I will definitely return for the service that was provided! Thank you Josh for all your help!
Demetri sold me my dream car! A complete pleasure to do business with. I would definitely recommend this dealership.
My car broke down, and I was towed to the dealership where I met Dan. I came on a Friday, and they were slammed, but Dan was very helpful and got me a Uber ride home while they looked at my vehicle and then helped me get back to the dealership when it was all finished. I had great communication the entire time, and Dan was so friendly and a delight to deal with. I'm glad I'm taking my car home now with a new battery and a fresh car wash
Grant did a great job of helping my family find my car. He was very thorough in helping me find the car I wanted. I would recommend him and the Team Toyota group to anyone looking for a car.
Grant did a great job of helping my family find my car. He was very thorough in helping me find the car I wanted. I would recommend him and the Team Toyota group to anyone looking for a car.
I stopped in to see if they were interested in purchasing my 2016 Toyota Avalon and I spoke to Trey Burelli the general manager. I told him everything about my vehicle and let him go inspect it. We discussed what I was wanting to get for it and he purchased it with no games. He was very friendly and I signed my title and odometer statement and received my check on the spot. Thanks Trey, it was a pleasure meeting you and doing business with you.
Amazing service! I had something of value fall behind the secret compartment in my older Camry. I thought it was gone for good. They got it out so quickly - lifesavers!
MJ was incredibly helpful and worked with me to get me in vehicle that worked for me. This is the second vehicle I’ve purchased from this location and had a great experience both times.
Mitch Mathis went above and beyond with the sale of my vehicle. I know have a dealership I can trust to buy vehicles from now and in the future! Thank you again Toyota of Merrillville team and Mitch!
Purchased my first vehicle with Mitch. Very smooth deal with no complications or any confusions. Extremely satisfied.
Had the pleasure of working with Edna Lee throughout the buying process and she was absolutely spectacular! She was 100% transparent with us! She is super professional and super nice! Just from the one experience with her, I will definitely be coming back in the future and ill definitely recommended anyone I know to go to her!!
I bought a 22' Tacoma Trail Edition in Army Green and Edna Lee from Toyota of Merrillville was the only salewoman willing to reserve this truck for me. I very much apprieciate this! All the other dealers wanted me to just call around and spend months shopping the lots. I knew what I wanted and would never have found this truck locally. After placing my deposit Edna would call and give me updates over the summer, and in the end, Edna had this truck for me in only 3 months! She even called after delivery just to check on me and the ...
Having worked closely with Mitch Mathis and Ron Eckert, my family and I greatly appreciate the team at Toyota for making our car-buying experience both enjoyable and efficient!
I just purchased my Toyota Rava 4 Hybrid. I'm very pleased with it. Edna Lee Gonzalez was my salesperson. She was very kind and informative not pushy . I felt she was looking out for my best interest. This is my 3rd Toyota I've bought one from Chesterton, 2nd from Highland and now from Merrillville. This experience with Edna was a wonderful experience in buying a car. I will let others know about Edna and Toyota in Merrillville
I recently had to purchase a new vehicle from Toyota of Merrillville. My wife and I had the pleasure of working with Edna Lee and John, they were so awesome! Very quick and clear communication when i had a question and were never pushy. The process was smooth from beginning to end. I did not feel pressured throughout the process. Will definitely stick to purchasing from here and hoping to work with Edna Lee and John again. We love our Camry
Rick did an excellent job and provided great customer service. Fast and efficient service.
I purchased my RAV4 Hybrid XSE from Toyota of Merrillville today and had the pleasure of working with Mitch. I cannot say enough good things about him or thank him enough for all his assistance in making the first time buying process easy and timely!!
Mitch was great to work with. He found me exactly what I wanted and quick, which was awesome considering how hard it is right now. Courtney made the finance part quick and painless. They were both friendly and made us feel at home. This was the best experience I’ve had buying a car!
Ordered a van and other than the wait for the build , the service was great . Edna was awesome with keeping me updated . Everyone from Trey the general manager to the finance people were so friendly. I feel everyone took the time to educate me on the new vehicle . Great experience !!!
After visiting another dealership twice before and test driving the Rav4, I was thinking I had to get something used, in a color I didn't love. (From a sales man who didn't follow up with me or sound optimistic about my buying options.) I contacted Toyota of Merrillville, farther than the dealership down the street but worth the effort. Mitch Mathis contacted me right away, answered my questions, understood I did my homework, and didn't try to up-sell me. He heard my concerns and gave me the information I needed to easily make a buying decision. From ...
We bought a 2023 Toyota Highlander yesterday and worked with Grant Monix. He was very helpful, patient, and explained the features of our Highlander very well. Definitely ask for Grant if you are in the market for a car. The manager, Julius, was wonderful as well.
We just purchased a used 2015 Toyota Sequoia from Toyota of Merrillville. The whole experience from start to finish was excellent. The team was welcoming, kind, knowledgeable and professional. John and Edna Lee on the sales team were great to work with and made the process very easy. Trey, the General Manager, is trustworthy and honest. We would highly recommend them if you are looking to purchase a vehicle. We will be heading back there when it is time to purchase another vehicle.
(Translated by Google) I am happy with my RAV4 toyota thank you very much for your help Edna Lee (Original) Estoy feliz con mi RAV4 toyota muchas gracias por su ayuda Edna Lee
We just purchased a Toyota Highlander Edna Lee was out sales agent and she was very helpful, we did not feel pressured She was very detailed in explaining everything to us and made us feel comfortable.
stopped in today looking a for a new car and luckily thanks to Mitch and Aron we were able to do just that. We ended up with a Subaru Forester. Obsessed. Both Wonderful Gentlemen and I hope they get the recognition often. Thanks again for everything. p.s Stop at Giordanos Anytime❤️
I had excellent service provided by my service advisor David Orzechowicz. He was able to schedule me in for a last minute appointment and get the service done as quickly as possible. Definitely recommend anyone to use David as their service advisors as well!
David is the greatest service advisor I’ve ever had the pleasure of doing business with. Give that man a raise.
Working with someone like Mrs. Cathy Frederick is a Good experience and has yielded positive results for me on a weekly basis. I invested my first $1,300 into bitcoin and Mrs Cathy Frederick helped me manage my account to success making $14,700 in the first week. it has been an incredible experience from that day on! This wasn't my first time trading but honestly, I didn’t know what to expect when I first joined after much loss in the past. God walked me through the entire process from start to finish, which was a HUGE plus! Mrs Cathy Frederick made ...
Mitch Mathis helped me with the purchase of my vehicle. Kept it real and did not give me the run around.
Mitch Mathis sold me my car and went above and beyond to help me out with my title paperwork that was delayed.
What a great experience. Met with Mitch Mathis and went over with him what I wanted. The car came in to the dealer in 7 weeks. Exactly what I wanted, the blizzard pearl is a great color with the black trim. Eric handled the money part, and setting me up with the warranty. Mitch went over the new RAV4 with me. What a great day.
I loved the speed and courtesy that I experienced at the service department at the dealership in Merrillville. It was so much better than I expected and am used to from other locations. Jeremy was amazing and it really made my day so much better. Thank you Toyota of Merrillville!
Nice car buying experience with Chris Shah. The process is smooth and fast. Highly recommend to buy a car from him.
Dave was really friendly
I had the pleasure to work with Mitch Mathis on my recent purchase. No gimmicks, no stress, no games. Finally a salesperson that worked with me rather than against me. Thank you, Mitch!
Had a great experience purchasing a vehicle from Merriville Toyota and working with Edna Lee. It was no nonsense, no games, straightforward transaction. Thanks, Edna Lee for exceeding my expectations.